JLQQ is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
All personal data collected by JLQQ is stored on encrypted servers protected by industry-standard security protocols. Your account information, transaction history, and identity documents are safeguarded against unauthorized access at all times.
JLQQ does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your information is used solely to operate the JLQQ platform, comply with legal obligations, and improve your experience as a Filipino player.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by JLQQ. Submit a data request to our support team at any time.
JLQQ uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
JLQQ processes personal data in compliance with the Philippine Data Privacy Act, PAGCOR data handling requirements, and applicable anti-money laundering regulations. Your data is handled lawfully, fairly, and transparently.
JLQQ will only send you promotional communications if you have opted in during registration or through your account settings. You can withdraw your marketing consent at any time by updating your preferences or contacting JLQQ support.
This Privacy Policy ("Policy") describes how JLQQ ("JLQQ," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the JLQQ website, mobile application, and all associated gaming services (collectively, the "Platform").
JLQQ is committed to protecting the privacy and personal data of every Filipino player who trusts us with their information. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account on JLQQ or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the JLQQ Platform and close your account.
JLQQ acts as the data controller in respect of the personal data collected through the Platform. As data controller, JLQQ determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
For all data privacy enquiries, requests, and complaints, you may contact the JLQQ Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy. JLQQ has designated a DPO in accordance with the requirements of the National Privacy Commission.
JLQQ collects personal data from you directly when you register, use the Platform, or contact our support team, as well as automatically through your use of the Platform. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Financial Data | GCash account reference, PayMaya reference, bank account details (BPI, BDO, Metrobank), transaction history | Cashier, payment processing |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, betting patterns | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic collection via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels, promotional history | Registration form, account settings |
In certain circumstances, JLQQ may collect sensitive personal information as defined under the Philippine Data Privacy Act, including government-issued identification numbers and financial account details. Such information is collected solely for the purposes of identity verification, fraud prevention, and compliance with anti-money laundering regulations. JLQQ applies heightened security measures to the storage and processing of sensitive personal information.
JLQQ uses the personal data we collect for the following purposes:
JLQQ processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
JLQQ does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
JLQQ engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support technology vendors. These providers are contractually bound to process your data only on JLQQ's instructions and in accordance with applicable data protection law.
Certain games available on the JLQQ Platform are provided by licensed third-party game developers. Limited technical data, such as session identifiers and wager amounts, may be shared with game providers solely for the purpose of delivering the game service and ensuring fair play.
JLQQ may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, and other competent Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or substantially all of JLQQ's assets, your personal data may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy. You will be notified of any such transfer in accordance with applicable law.
JLQQ retains your personal data for as long as your JLQQ account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Specifically, JLQQ applies the following retention periods as a general guide:
Upon expiry of the applicable retention period, JLQQ will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
JLQQ uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform to enhance your experience and collect technical data about your use of our services.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JLQQ Platform and your ability to access some features. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
JLQQ implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While JLQQ takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your JLQQ account credentials and for notifying us immediately of any suspected unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by JLQQ:
To exercise any of the above rights, please contact the JLQQ Data Protection Officer using the contact details in Section 14. JLQQ will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC requirements.
The JLQQ Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online casino gaming. JLQQ does not knowingly collect personal data from individuals under the age of 21.
If JLQQ becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, forfeit any balance in accordance with our Terms and Conditions, and securely delete the personal data of the underage individual. If you believe a minor has registered on JLQQ, please contact our support team immediately.
JLQQ primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or technology partners located outside the Philippines — for example, cloud infrastructure providers or game technology vendors — JLQQ ensures that such transfers are carried out in compliance with the Philippine Data Privacy Act and applicable NPC guidelines.
International data transfers by JLQQ are subject to appropriate safeguards, which may include contractual data protection clauses, binding corporate rules, or transfers to jurisdictions recognized by the NPC as providing an adequate level of data protection. You may request further information about the safeguards applicable to any specific international transfer by contacting our Data Protection Officer.
JLQQ reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered Players via email or prominent notice on the JLQQ Platform at least seven (7) days prior to the effective date of the change.
The date of the most recent revision is displayed at the top of this Policy. Your continued use of the JLQQ Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how JLQQ protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by JLQQ, please contact our Data Protection Officer:
JLQQ Data Protection Officer
Email: [email protected]
For general support enquiries, you may also contact the JLQQ customer support team at: [email protected]
JLQQ aims to respond to all data privacy requests and complaints within thirty (30) days of receipt. If you are not satisfied with JLQQ's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
JLQQ protects your personal data with bank-grade encryption and full compliance with Philippine data privacy law. Ready to experience secure, fair, and exciting online gaming? Register today — must be 21 years or older.